Customization FAQ

Customization FAQ

Which products can be customized?

Customization is available when offered on the product page. Review that page for available options. Email sales@eliteasylum.com before ordering if you are unsure.

How do I submit customization details?

Follow the instructions on the product page. Double-check spelling, sizing, colors, and any uploaded artwork before checkout. If instructions are unclear, contact us before purchasing.

Can I request a preview or a custom design?

Contact sales@eliteasylum.com before ordering to discuss availability and any additional cost. A preview or design service is included only when stated in the product listing or agreed with us.

What artwork should I provide?

Follow the product listing’s file requirements. High-resolution artwork is recommended; PNG, JPG, or SVG may be suitable depending on the product. Only submit artwork you own or have permission to use.

How long does processing take?

Processing times vary by product, customization, and fulfillment supplier. Shipping time is additional. See our Shipping Policy.

Can I return a customized item?

We do not accept change-of-mind returns on customized or personalized items. Report missing, damaged, defective, or incorrect items within three calendar days after delivery. Contact us before returning anything. See our Return and Refund Policy.

Can I place a bulk order?

Email sales@eliteasylum.com before ordering to discuss availability, pricing, and timing.