Personalized Policy

Personalized and Made-to-Order Products

Processing times vary by product and fulfillment supplier. Review all sizes, colors, spelling, and customization details before ordering.

We do not accept change-of-mind returns on customized or personalized items. If an item arrives missing, damaged, defective, or incorrect, email sales@eliteasylum.com within three calendar days after delivery. Include your order number, a description, and photographs when applicable.

The three-day deadline is for reporting an issue, not for a returned package to reach us. Reporting an issue does not automatically guarantee a refund or replacement. Contact us before returning anything.

For changes or cancellations, contact us as soon as possible. Changes and cancellations cannot be guaranteed once processing or production begins.

Our Return and Refund Policy applies to approved returns and resolutions. Nothing in this policy limits rights available under applicable consumer protection law.