Ordering Information

Ordering Information

Select your product, review the description and size chart, choose the available options, and add it to your cart. Check your order details before completing checkout.

Payment and checkout

We accept the payment methods displayed at checkout. Available shipping charges and applicable taxes are shown before you complete your purchase. Your billing address must match your shipping address for fraud prevention.

Shipping

We ship only to the United States and Canada. Some products are available for US delivery only. Processing times vary by product and fulfillment supplier. See our Shipping Policy.

Order confirmation and tracking

Save your order number and check your email, including spam or junk folders, for confirmation and shipping updates. Items may ship separately.

Changes and cancellations

Email sales@eliteasylum.com as soon as possible with your order number. Changes and cancellations cannot be guaranteed once processing, production, or shipping has begun.

Order issues and support

Report missing, damaged, defective, or incorrect items within three calendar days after delivery. See our Return and Refund Policy for conditions and instructions.

Email customer service hours are 8:00 a.m.–9:00 p.m. Eastern Time. Response times vary. See our Privacy Policy and Terms of Service for additional information.