Shipping policy
Shipping Information
How long will it take to receive my order?
Our apparel is generally made to order. Processing times vary by product and fulfillment supplier. Processing time is the time needed to prepare your order before it ships; shipping time is additional.
Delivery estimates are not guaranteed. If we become aware of a significant delay affecting your order, we will notify you by email.
Where do you ship?
We ship only to the United States and Canada. Available shipping options depend on the items in your cart and your delivery address. Some products are available for US delivery only.
What happens during holidays?
Production and delivery may take longer during holidays and busy periods. Carrier schedules vary, and our online store remains open for shopping.
How much does shipping cost?
Available shipping methods and charges are shown at checkout before you complete your purchase.
Can I expedite my order?
Expedited shipping is available only when offered at checkout. Choosing faster shipping does not necessarily shorten the time needed to produce your items.
Must my billing and shipping addresses match?
Yes. To help prevent fraud, your billing address must match your shipping address. Orders with different billing and shipping addresses will not be processed.
How do I track my order?
Once your order ships, you will receive an email with tracking information. Tracking updates may not appear immediately after a shipping label is created.
Why did only part of my order arrive?
Products may ship separately from different fulfillment locations. You will receive tracking information as each shipment becomes available.
What if I haven’t received a confirmation email?
Check your spam or junk folder. If you received an order number at checkout, save it for your records. Contact us if you need help confirming your order.
What if I haven’t received tracking information?
Tracking is provided after your items ship. Because processing times vary by supplier and product, there is no single tracking-email deadline for every order. Contact us with your order number if you need an update.
Can you combine separately placed orders?
We cannot guarantee that separately placed orders can be combined or that shipping charges can be adjusted.
What if I entered the wrong address?
Contact us as soon as possible. Address changes cannot be guaranteed once an order is being processed or has shipped.
If a package is returned because you provided an incorrect or incomplete address, you are responsible for additional shipping charges required to resend it.
How do I contact customer service?
Email sales@eliteasylum.com and include your order number.
Our email customer service hours are 8:00 a.m. to 9:00 p.m. Eastern Time. Responses are not necessarily immediate. Live chat is not monitored.
What currency does the store use?
Our store’s base currency is US dollars (USD). Check the currency displayed at checkout before placing your order.