Refund policy

Returns and Refunds

Reporting an issue

We accept returns and provide exchanges or replacements only for items that arrive damaged, defective, or incorrect. We do not accept change-of-mind returns or exchanges.

Please inspect your order when it arrives. Contact sales@eliteasylum.com within three calendar days after delivery to report an issue, including missing, damaged, defective, or incorrect items.

Include your order number, a description of the issue, and photos when applicable. Reporting an issue does not automatically guarantee a return, replacement, or refund. We will review your request and explain the next steps.

Return authorization

Contact us before returning any item. We will provide return instructions if your request is approved. Do not send items back without authorization.

The three-day deadline is for reporting the issue, not for the returned package to reach us.

Condition of returned items

Unless the condition is the issue you reported, approved returns must be unused, unworn, unwashed, and in the condition received, with original tags and packaging where applicable.

Customized items and excluded products

We do not accept change-of-mind returns on customized or personalized items, hats, socks, underwear, or intimate and sanitary goods.

If an excluded item arrives damaged, defective, or incorrect, contact us within three calendar days after delivery so we can review the issue.

Sale items

Sale and discounted items are final sale for change-of-mind returns. Please still report missing, damaged, defective, or incorrect items within three calendar days after delivery.

Exchanges and replacements

We review replacement requests for damaged, defective, or incorrect items. Contact us for authorization and instructions before returning anything.

Refunds

If a return is required, we will notify you after receiving and inspecting it and explain whether your refund is approved.

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.

Late or missing refunds

If an approved refund has not appeared, check your account and contact your bank or payment provider about processing times. If you still need assistance, email sales@eliteasylum.com.

Return shipping

For approved returns unrelated to an error by Elite Asylum or its fulfillment supplier, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.

For damaged, defective, or incorrect items, contact us before paying for return shipping so we can provide instructions.

We recommend tracking for any authorized return. Keep your shipping receipt and tracking number until the request is resolved.

Your consumer rights

This policy does not limit any rights or remedies available under applicable consumer protection law.

Contact

Email sales@eliteasylum.com. Our email customer service hours are 8:00 a.m.–9:00 p.m. Eastern Time. Responses are not necessarily immediate.