Privacy policy
1. Information We Collect
When you purchase from Elite Asylum, we collect information you provide, such as your name, billing and shipping addresses, email address, and order details.
When you browse our website, Shopify and connected services may collect technical information, including your IP address, browser and device information, and activity on our website.
If you contact us, we may retain your message and information needed to respond.
2. How We Use Your Information
We use personal information to:
- Process payments and fulfill orders.
- Provide shipping updates and customer support.
- Handle reported order issues, returns, and refunds.
- Help prevent fraud and protect our store.
- Understand website activity and improve the shopping experience.
- Meet applicable legal obligations.
With your permission where required, we may send marketing emails about products, promotions, and store updates.
3. Marketing Choices
You can unsubscribe from marketing emails using the unsubscribe link in those messages or by emailing sales@eliteasylum.com.
Unsubscribing from marketing does not stop necessary communications about an order or customer service request.
4. Shopify and Payment Processing
Our store is hosted on Shopify, which provides the platform used to sell our products.
Shopify and payment providers process information needed to complete transactions under their own privacy and security practices.
For more information, visit Shopify’s Privacy Policy.
5. Service Providers
We share information with service providers as needed to operate our store. These may include Shopify, payment processors, print-on-demand and fulfillment suppliers, shipping carriers, customer support tools, and analytics or marketing services.
For example, fulfillment suppliers and carriers receive information needed to produce and deliver your order.
Service providers may process information outside your state, province, or country, including in the United States. Information processed abroad may be subject to that country’s laws.
We may also disclose information when required by law or when reasonably necessary to investigate fraud, protect rights, or address security concerns.
6. Cookies and Similar Technologies
Our website and connected services may use cookies and similar technologies to remember your cart and preferences, support checkout, measure website activity, and support marketing features.
You can manage cookies through your browser settings and any privacy controls available on our website. Disabling some cookies may affect website functionality.
7. Security and Retention
We take reasonable measures to protect personal information. However, no internet transmission or electronic storage system is completely secure.
We retain information as needed to fulfill orders, provide support, maintain business records, resolve disputes, and meet applicable legal obligations.
8. Your Privacy Requests
Depending on where you live and applicable law, you may have rights to access, correct, or delete personal information, withdraw consent, or make other privacy requests.
Email sales@eliteasylum.com to submit a request. We may need to verify your identity before responding. Some information may need to be retained for legal or business-record requirements.
9. Children’s Privacy
Our store is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact sales@eliteasylum.com.
10. Third-Party Websites
Our website may contain links to other websites. Their privacy practices are governed by their own policies. Review those policies before providing personal information.
11. Changes to This Policy
We may update this policy to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, with additional notice where required.
12. Contact Us
For privacy questions or requests, email: